Home > Contact info & Frequently Asked Questions
Contact Info
Need help? email rob@rustyzipper.com.
I do my best to respond to emails received Monday-Friday 9am-3pm within 1 to 2 hours. We do not offer support by phone at this time.
Is your question answered below?
If not, please email rob@rustyzipper.com
Return Policy
We want you to be happy with your purchases. We accept returns for any reason so long as they are postmarked within 15 days of the day you receive your order. Your credit card will be credited within 15 days of receipt of your return. Sorry, shipping charges are not refundable.
Restocking Fees
No restocking fee on returns under $200
Returns Exceeding $200 will be subject to a 15% restocking fee.
Returns exceeding $400 will be subject to a 30% restocking fee.
Returns exceeding $1000 will be subject to a 50% restocking fee.
Please mail returns to:
Rusty Zipper Returns
5714 Crooked Finger Rd NE
Scotts Mills, OR 97375
Please allow 15 days for your refund to be processed.
Sorry, we're not currently offering exchanges. If there's something else you want, just purchase it & send your return and we'll refund it within 15 days of receipt of your return.
Are you buying? Occasionally. Please read:
We are currently only purchasing larger lots of men's pre-1980s vintage clothing. We require that all items be in flawless condition (no visible tears, holes, stains or missing buttons).
If have items you wish to sell, please send an email to rob@rustyzipper.com. Please do not send photo attachments.
Other venues for selling vintage clothing:
https://www.etsy.com
https://www.ebay.com
Depop App (https://www.depop.com)
How much is shipping?
Shipping options, delivery times & costs will be displayed in your cart.
We offer US shipping via Postal Service, UPS Ground, 2nd day or Overnight.
We ship most to places worldwide - International orders are shipped via US Airmail (2-3 week delivery),Priority Mail International (7-10 day delivery), or UPS Worldwide (2-4 business days). You are responsible for paying any customs fees, VAT and/or duties assessed at time of delivery.
Shipping costs vary according to the size of your order. When placing your order, you will have an opportunity to select your ship to country & view our calculated rates.
Overnight & 2nd Day Shipping?
Sure - we ship via UPS Air to the 48 contiguous US states! UPS orders placed before 11:00am Pacific Time on weekdays will be shipped the same day, orders placed after this time will be shipped the following business day.
Simply select 2nd Day or Overnight at checkout. Rates will be displayed as you add items to your cart.
What methods of Payment do you accept?
We accept MasterCard, Visa, American Express, Amazon Pay, and Paypal. Sorry, we not accept checks, money orders, or purchase orders at this time.
Still have questions? please email rob@rustyzipper.com.
Thank you
"Our heartfelt thanks to all of you for making the dream we had back in 1995 of bringing Vintage Clothing to the web such a fun reality. We're amazed to be celebrating year 29 on the web & feel so fortunate to have such a loyal following of fellow vintage freaks!"
- Rob Chadwick