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Contact Info
Questions? email: jen@rustyzipper.com

Is your question answered below?
  • Return Policy
  • Are you Buying?
  • How much is shipping?
  • Can I get Overnight or 2nd Day Shipping?
  • What methods of payment do you accept?
  • Do you have a catalog?
  • Can I phone in my order?

  • If not, please email jen@rustyzipper.com

    What is your Return Policy Returns for Refund:
    We want you to be happy with your purchases. We accept returns for any reason so long as they are postmarked within 15 days of the day you receive your order. Your credit card will be credited within 15 days of receipt of your return & you will receive an email notifying you that your card has been credited. Returns exceeding $200 will be subject to a 15% restocking fee. Sorry, shipping charges are not refundable.

    If you prefer to exchange an item please submit an order immediately to reserve the item & indicate in the comments that you would like it shipped in exchange for an item you are returning. Please click the credit card button to check out, but select "Phone in credit card" as the payment method so that you will not be charged. Please include a note in your return that you are exchanging for this item. If you're in a hurry to receive the item, it's probably better to just submit it as an order with payment & send your return for a credit card refund.

    Still have questions? please email jen@rustyzipper.com.

    Are you buying? Occasionally. Please read:
    While we're not actively seeking to buy additional inventory at this time (our 5,500 sq foot warehouse is just about full!), we do occasionally buy lots of 50+ items. We do require that all items be in flawless condition (no visible tears, holes, stains or missing buttons).

    If have items you wish to sell, please send an email to jen@rustyzipper.com with the following information:

  • List of items (including era, general item type & desired price):

  • Buyer or Seller to pay Shipping?

  • Please do not send photo attachments

  • We will only respond to requests that include all of this information.

    Other venues for selling vintage clothing:

    http://www.etsy.com (recommended)

    Still have questions? please email jen@rustyzipper.com.

    How much is shipping?
    Shipping options, delivery times & costs will be displayed in your cart.

    We offer US shipping via Postal Service, UPS Ground, 2nd day or Overnight.

    We ship most to places worldwide - International orders are shipped via US Airmail, Priority Mail, or UPS Express.

    Shipping costs vary according to the size of your order. When placing your order, you will have an opportunity to select your ship to country & view our calculated rates.

    Still have questions? please email jen@rustyzipper.com.

    Overnight & 2nd Day Shipping?
    Sure - we ship via UPS Express to the 48 contiguous US states! UPS orders placed before 11:30am Pacific Time on weekdays will be shipped the same day, orders placed after this time will be shipped the following business day.

    Simply select 2nd Day or Overnight at checkout. Rates will be displayed as you add items to your cart.
    Overnight Saturday Delivery - If you need delivery on Saturday, please place your order with Overnight delivery then give us a call at (866) 387-5944 before 11:30am Pacific Time on Friday. Saturday delivery is not a selectable option at checkout, as it is not available to all areas. An additional $15 to $18 charge will apply.

    Still have questions? please email jen@rustyzipper.com.

    Do you only accept credit cards?
    We accept MasterCard, Visa, American Express, Paypal and Checkout by Amazon. If you prefer to phone in your credit card information, please place your order first via our website, click the credit card checkout button & select "Phone in Credit Card" as your payment method, then call 866-387-5944 or 503-980-1929. Sorry, we not accept checks, money orders, or purchase orders at this time.

    Still have questions? please email jen@rustyzipper.com.

    Do you have a catalog?
    Because our inventory is made up of one of a kind items that disappear quickly, it wouldn't be feasible for us to print a catalog. All of our inventory is available to view & order on our web site. If you haven't already, be sure to sign up for our mailing list. You'll receive an email the minute new stuff is added to our site.

    Find out when we add new stuff - Sign up for our e-mail updates.

    Still have questions? please email jen@rustyzipper.com.

    Can I phone in my order?
    Sure! We're happy to take your order. The best time to reach us is between 9AM-2PM Pacific Time Monday through Friday.

    (866) 387-5944 in USA or (503) 980-1929 outside USA
    Still have questions? please email jen@rustyzipper.com.

    Thank you! "Our heartfelt thanks to all of you for making the dream we had back in 1995 of bringing Vintage Clothing to the web such a fun reality. We're amazed to be celebrating our 20 year on the web & feel so fortunate to have such a loyal following of fellow vintage freaks!"

    - Jen Chadwick

    20 years online - "vintage" reviews of RustyZipper.com dating back to 1996

    "Ain't No Closet Deep Enough Depending on the crowd you hang with, the offerings at www.RustyZipper.Com might very well be construed as the beginnings of a very promising Halloween costume. Then again, there are those for whom bowling shirts, elisure suits and flared pants are high style. So long as you don't consider polyester the fashion equivalent of kryptonite, check out the site's 5,000 or so items; most date from the 1940s through '70s, though the feel is definitely more Bee Gees than Pointer Sisters. If you're always in persuit of that nexy shiny acetate disco shirt, welcome home." - Newsday, Oct 2000

    "...more than 5,000 vintage items from the '40s through the '80s, and KingPoodle.com, which features discount vintage clothing -- nothing over $10 -- from the same eras. Both are the brainchildren of... Portland, OR. clothing collectors who decided to channel their passion into virtual stores." - At Home With Mary Engelbreit, September 2000

    "Thousands of one-of-a-kind vintage-clothing items from the '40s through '70s. Check out sister site KingPoodle.com; you won't find anything over $10. Useless baubles for way cheap? Groovy"
    - TIME Digital, July 2000

    INC Magazine
    Web Site of The Week - August 26th, 1997

    "Still cursing the day mom gave away your favorite pair of dittos to the Salvation Army? Well, cry no more..."
    - Websight Magazine Hot Pick, August 1996

    "Welcome to the world's first virtual vintage clothing store. It was only a matter of time. The art of shopping and perusing the racks has gone cyber-savvy."
    - Willamette Week Newspaper - April '96