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Contact Info
The best way to reach us is via email. We do our best to respond to emails received Monday-Friday 9am-3pm within 1 to 2 hours.

While we're often too busy processing orders and responding to emails to answer the phone, you're welcome to call us and leave a message. We'll call you back as soon as we can!

Phone 866-387-5944 or 503-980-1929
(Mon-Friday 9AM-2PM Pacific Time)

Questions? email: rob@rustyzipper.com

Mailing Address:
Rusty Zipper
5714 Crooked Finger Rd NE
Scotts Mills, OR 97375


Is your question answered below?
  • Return Policy
  • Are you Buying?
  • How much is shipping?
  • Can I get Overnight or 2nd Day Shipping?
  • What methods of payment do you accept?
  • Do you have a catalog?
  • Can I phone in my order?

  • If not, please email rob@rustyzipper.com

    Return Policy

    We want you to be happy with your purchases. We accept returns for any reason so long as they are postmarked within 15 days of the day you receive your order. Your credit card will be credited within 15 days of receipt of your return. Sorry, shipping charges are not refundable.

    Restocking Fees

    No restocking fee on returns under $200
    Returns Exceeding $200 will be subject to a 15% restocking fee.
    Returns exceeding $400 will be subject to a 30% restocking fee.
    Returns exceeding $1000 will be subject to a 50% restocking fee.


    Mail returns to:

    Rusty Zipper Returns
    5714 Crooked Finger Rd NE
    Scotts Mills, OR 97375

    Please allow 15 days for your refund to be processed.

    Exchanges

    Sorry, we're not currently offering exchanges. If there's something else you want, just purchase it & send your return and we'll refund it within 15 days of receipt of your return.


    Still have questions? please email rob@rustyzipper.com.


    Are you buying? Occasionally. Please read:
    While we're not actively seeking to buy additional inventory at this time (our 5,500 sq foot warehouse is just about full!), we do occasionally buy lots of 50+ items. We do require that all items be in flawless condition (no visible tears, holes, stains or missing buttons).

    If have items you wish to sell, please send an email to rob@rustyzipper.com with the following information:

  • List of items (including era, general item type & desired price):

  • Buyer or Seller to pay Shipping?

  • Please do not send photo attachments


  • Better venues for selling vintage clothing:

    http://www.etsy.com (recommended)
    http://www.ebay.com
    http://www.tias.com



    How much is shipping?
    Shipping options, delivery times & costs will be displayed in your cart.

    We offer US shipping via Postal Service, UPS Ground, 2nd day or Overnight.

    We ship most to places worldwide - International orders are shipped via US Airmail (2-3 week delivery) or Priority Mail International (7-10 day delivery)

    Shipping costs vary according to the size of your order. When placing your order, you will have an opportunity to select your ship to country & view our calculated rates.


    Still have questions? please email rob@rustyzipper.com.


    Overnight & 2nd Day Shipping?
    Sure - we ship via UPS Air to the 48 contiguous US states! UPS orders placed before 11:30am Pacific Time on weekdays will be shipped the same day, orders placed after this time will be shipped the following business day.

    Simply select 2nd Day or Overnight at checkout. Rates will be displayed as you add items to your cart.
    Overnight Saturday Delivery - If you need delivery on Saturday, please place your order with Overnight delivery then give us a call at (866) 387-5944 before 11:30am Pacific Time on Friday. Saturday delivery is not a selectable option at checkout, as it is not available to all areas. An additional $15 to $18 charge will apply.

    Still have questions? please email rob@rustyzipper.com.


    Do you only accept credit cards?
    We accept MasterCard, Visa, American Express, and Paypal. Sorry, we not accept checks, money orders, or purchase orders at this time.

    Still have questions? please email rob@rustyzipper.com.


    Do you have a catalog?
    Because our inventory is made up of one of a kind items that disappear quickly, it wouldn't be feasible for us to print a catalog. All of our inventory is available to view & order on our web site. If you haven't already, be sure to sign up for our mailing list. You'll receive an email the minute new stuff is added to our site.

    Find out when we add new stuff - Sign up for our e-mail updates.




    Can I phone in my order?
    Sure! We're happy to take your order. We're a small crew and are super busy processing orders in the mornings, so the best time to reach us is between 11am and 3pm Monday through Friday.

    (866) 387-5944 in USA or (503) 980-1929 outside USA
    Still have questions? please email rob@rustyzipper.com.


    Thank you
    "Our heartfelt thanks to all of you for making the dream we had back in 1995 of bringing Vintage Clothing to the web such a fun reality. We're amazed to be celebrating our 23 year on the web & feel so fortunate to have such a loyal following of fellow vintage freaks!"

    - Rob Chadwick


    23 years online - "vintage" reviews of RustyZipper.com dating back to 1996
    "Ain't No Closet Deep Enough Depending on the crowd you hang with, the offerings at www.RustyZipper.Com might very well be construed as the beginnings of a very promising Halloween costume. Then again, there are those for whom bowling shirts, elisure suits and flared pants are high style. So long as you don't consider polyester the fashion equivalent of kryptonite, check out the site's 5,000 or so items; most date from the 1940s through '70s, though the feel is definitely more Bee Gees than Pointer Sisters. If you're always in persuit of that nexy shiny acetate disco shirt, welcome home." - Newsday, Oct 2000

    "...more than 5,000 vintage items from the '40s through the '80s, and KingPoodle.com, which features discount vintage clothing -- nothing over $10 -- from the same eras. Both are the brainchildren of... Portland, OR. clothing collectors who decided to channel their passion into virtual stores." - At Home With Mary Engelbreit, September 2000

    "Thousands of one-of-a-kind vintage-clothing items from the '40s through '70s. Check out sister site KingPoodle.com; you won't find anything over $10. Useless baubles for way cheap? Groovy"
    - TIME Digital, July 2000

    INC Magazine
    Web Site of The Week - August 26th, 1997

    "Still cursing the day mom gave away your favorite pair of dittos to the Salvation Army? Well, cry no more..."
    - Websight Magazine Hot Pick, August 1996

    "Welcome to the world's first virtual vintage clothing store. It was only a matter of time. The art of shopping and perusing the racks has gone cyber-savvy."
    - Willamette Week Newspaper - April '96